Refund Policy

MARVION LTD Refund Policy Overview At MARVION LTD, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we're here to help with returns and refunds in accordance with the terms outlined below. Eligibility for Returns To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within 14 days of receiving your item. Non-Returnable Items Certain types of goods are exempt from being returned. These include:- Gift cards- Downloadable software products- Health and personal care items- Custom or made-to-order items (see below) Return Process To initiate a return, please contact us at info@marvion.co.uk with your order number and reason for return. We will provide instructions on how and where to send your item. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@marvion.co.uk. Damaged or Defective Items If you receive a damaged or defective item, please notify us immediately with photos of the damage. We will arrange a replacement or refund as appropriate. Late or Missing Refunds If you haven't received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at info@marvion.co.uk. Custom and Made-to-Order Items Please note that custom and made-to-order items are non-refundable and non-returnable unless they arrive damaged or defective. We will work with you to resolve any issues with such items. Contact Information If you have any questions about our Refund Policy, please contact us: MARVION LTD Email: info@marvion.co.uk Location: London, United Kingdom